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Warranty; Definition by Webster
war'ran-ty a guarantee; assurance
GUARANTEE guar"an-tee
1. a statement that a thing is as represented; warranty.
2. (law) be responsible for.
3. insure; promise
The majority of all service related companies offer a 30 day parts and
labor warranty with any in home repair. Most will offer an additional "manufacturer" warranty on the part that you purchase from them.
OK, so you purchase their part, faucet, toilet, water heater etc..
and it goes bad in 6 months time and the part you bought from
them in good faith is covered under the "manufacturer warranty".
What do you do.
You call the plumbing company and say hey this part that you sold me in confidence with the xxx warranty is not working, understanding the labor issue may or may not be out of date, please repair or replace the defective item you sold me.
What do you get. Over the phone;
95% of the time your trusted, installing plumber will tell you, that it is a "manufacturer warranty" issue. You need to call the manufacturer.
More often than not though they will set an appointment with you some
two weeks down the road to come look at an additional service charge only after will they tell you that YOU need to call the manufacturer as it is not their problem passing the buck but only after taking theirs..
All-Star Rooter and Plumbing stands behind every part faucet or fixture sold and installed by our company. This warranty covers and is
limited to the actual replacement of any part covered under this warranty.
If any covered part ever goes bad under this time you will NOT be referred to an outside company or other manufacturer, as we handle it ALL in house.
ALL-STAR Uses materials not found in your local Lowe's, Home Depot or hardware store. We use only products designed for the professional plumbing industry. Sure sometimes they may cost a little more, but it is so very true the old saying goes "you get what you pay for" We have a firm belief in the products we use as well as a LIFETIME PARTS WARRANTY policy with the brands we use we service what we sell and WE stand behind them.
IF ANY REPAIR PART WE INSTALL FOR YOU EVER GOES BAD WE
WILL GIVE YOU THE EXACT SAME PART ABSOLUTELY FREE!!
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